Avamar & Netbackup Backup Troubleshooting Steps

AVAMAR Backup Failure Troubleshooting Steps

1)      Login to server

2)      Check the system Tray Icon for Avamar Agent

3)      If the check mark shows green Avamar client is communicating with backup Server (Follow the below troubleshooting Steps mentioned at the end of this document to fix the issue)

4)      If the Check Mark Shows Red It means the client is communicating the server but the last backup was Failed (Follow the below troubleshooting Steps mentioned at the end of this document to fix the issue)

5)      If the Check Mark Is Orange it means the Client is not communicating with backup server(Follow the below Steps and later Follow the below troubleshooting Steps mentioned at the end of this document to fix the issue)

i)                    Right Click the Avamar System Tray Icon => Manage => Activate => Copy the Server name and ping the Server and also do the telnet with port 28001

ii)                   If the ping could not resolves the DNS make sure you have the Host entry of the backup server added to the Hosts file and check to make sure its pinging

iii)                 If the ping status is Request Time Out or unable to Telnet port 28001 Reach out to the seniors for further troubleshooting.

Troubleshooting Steps

1)      Login to server

2)      Exit the Avamar Agent in the System Tray

3)      Go to task manager and make sure to End the all Process related to Avamar.

4)      Go to Command Prompt Type VSSADMIN LIST WRITERS and Enter

5)      If all the writers are stable (State: [1] Stable No Error)

i)                    Go to services and Start the Backup Agent Service.

ii)                   Go to All Programs => EMC Avamar => Click on Client

iii)                 Inform backup Team to initiate the backup.

6)      If the Writers are (State: [5] Waiting for completion) Restart the Appropriate Services mentioned below along with the writers

Note: - Don’t restart the services Highlighted in RED as it needs approval from SDM or Client.

Writers Details Below

VSS Writer	Service Name	Service Display Name
ASR Writer	VSS	Volume Shadow Copy
BITS Writer	BITS	Background Intelligent Transfer Service
COM+ REGDB Writer	VSS	Volume Shadow Copy
DFS Replication service writer	DFSR	DFS Replication
DHCP Jet Writer	DHCPServer	DHCP Server
FRS Writer	NtFrs	File Replication
FSRM writer	srmsvc	File Server Resource Manager
IIS Config Writer	AppHostSvc	Application Host Helper Service
IIS Metabase Writer	IISADMIN	IIS Admin Service
Microsoft Exchange Replica Writer	MSExchangeRepl	Microsoft Exchange Replication Service
Microsoft Exchange Writer	MSExchangeIS	Microsoft Exchange Information Store
Registry Writer	VSS	Volume Shadow Copy
Shadow Copy Optimization Writer	VSS	Volume Shadow Copy
SqlServerWriter	SQLWriter	SQL Server VSS Writer
System Writer	CryptSvc	Cryptographic Services
TermServLicensing	TermServLicensing	Remote Desktop Licensing
WMI Writer	Winmgmt	Windows Management Instrumentation

7)      Again Run the VSSADMIN LIST WRITERS to verify all the writers are stable.

8)      Start the backup Agent Service and Go to Start => All Programs => EMC Avamar => Click on Client.

9)      Inform Backup Team to initiate the backup.

NETBACKUP Failure Troubleshooting Steps

1.       Login to server

2.       If Error Domain not Available, Server Hung, Server Performance Very Slow. Then Ask for reboot Approvals. If able to login without any issues go to next step.

3.       Ping the NetBackup servers in the hosts file entries and also telnet port BPCD & BPRD to the same Server.

4.       If the ping and Port Telnet is Good(Follow the below troubleshooting Steps mentioned at the end of this document to fix the issue)

5.       If the ping and Port Telnet is not working Reach out to the seniors for further troubleshoot.

6.       If the Check Mark Is Orange it means the Client is not communicating with backup server(Follow the below Steps and later Follow the below troubleshooting Steps mentioned at the end of this document to fix the issue)

Troubleshooting Steps

1.       Login to server

2.       Stop the NetBackup Client Service

3.       Go to Command Prompt Type VSSADMIN LIST WRITERS and Enter

4.       If all the writers are stable (State: [1] Stable No Error)

5.       From the same command prompt window type VSSADMIN LIST PROVIDERS (If It show Microsoft Shadow Copy Providers) go to next step.

6.       Again Type VSSADMIN LIST SHADOWSTORAGE (If it show all the Drives Configured with Shadow Storage)

7.       Go to services and Start the NetBackup Client Service.

8.       Go to Start => All Programs => Symantec or Veritas NetBackup => Click Backup and Restore (to open the Client Console)

9.       Click on Restore Tab to verify the communication between the client and backup server.

10.   If the Writers are (State: [5] Waiting for completion) Restart the Appropriate Services mentioned below along with the writers

Note: - Don’t restart the services Highlighted in RED as it needs approval from SDM or Client.